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Privacy Policy

This policy explains how Niroskos Tours & Safaris collects, uses, and protects your personal data when you browse our site, request quotes, and book safaris.

Last updated: 15/07/2025

Data Controller & Contact

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Niroskos Tours & Safaris

Registered office: Jabavu Lane, Nairobi, Kenya

Email: [email protected]

Phone: +254706269057

For EU/UK data subjects, this entity is the controller under GDPR/UK GDPR.

Information We Collect

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  • Identity & Contact — name, email, phone/WhatsApp, country.
  • Travel — passport/ID (when required), dates, preferences, dietary or accessibility notes.
  • Transaction — booking details, invoices, payment status (we don’t store full card PANs).
  • Crypto — wallet address, transaction hash, coin/network, timestamps.
  • Technical — IP, device, browser, cookies, analytics events, fraud signals.
  • Communications — emails, forms, chat/WhatsApp history relevant to your booking.

How We Use Data

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  • Provide quotes, manage bookings, and deliver safari services.
  • Process payments (cards, M‑Pesa, crypto) and prevent fraud.
  • Personalize itineraries and communications.
  • Comply with legal, tax, and regulatory obligations.
  • Improve our website, analytics, and customer experience.

Payments (Cards, M‑Pesa, Crypto)

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Cards — processed via PCI‑DSS compliant providers (e.g., 3‑D Secure).

M‑Pesa — processed through secure operator channels (STK Push/Pay Bill).

Crypto — we store only what we need: wallet address, transaction hash, amount, and network.

For timing, fees, and refund rules (including USDT refunds or travel credits), see Payments & Refunds.

Sharing & International Transfers

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  • Lodges, camps, airlines, park authorities.
  • Payment processors, anti‑fraud and security vendors, analytics/tooling providers.
  • We do not sell personal data.

Where data leaves your jurisdiction (e.g., EU→Kenya), we use appropriate safeguards (standard contractual clauses or equivalent).

Data Retention

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We keep data only as long as needed for bookings, support, legal and tax purposes, or as required by law. When no longer needed, we securely delete or anonymize it.

Security

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We apply technical and organizational measures (encryption in transit, access controls, logging, least‑privilege) to protect your data against unauthorized access or loss.

Cookies & Analytics

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We use essential cookies to run the site and optional cookies for analytics and personalization. Where required, we ask for your consent.

  • Strictly necessary: security, load‑balancing, session.
  • Analytics: traffic insights to improve content and UX.
  • Preferences/Personalization: remember your language/currency.

You can manage cookies via your browser settings.

Marketing Preferences

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With your consent, we send safari news and offers. You can unsubscribe anytime via email footer or by contacting us.

Your Rights (GDPR/CCPA/UK GDPR)

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  • Access, rectification, erasure, restriction, portability, and objection to processing.
  • Withdraw consent where processing is based on consent.
  • California: right to know/delete, right to correct, and right to opt‑out of sale/share.

To exercise rights, email [email protected].

Children’s Privacy

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Our services are intended for adults. We do not knowingly collect personal data from children under applicable age thresholds. If you believe a child has provided data, contact us to remove it.

Automated Decision‑Making / Profiling

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We do not make decisions with legal or similarly significant effects solely based on automated processing. We may use basic profiling (e.g., language/currency) to improve your experience.

Changes to this Policy

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We may update this Privacy Policy periodically. Material changes will be signposted on this page.

Questions about your privacy?

Our data protection team will be happy to help.

Address
Jabavu Lane 00100, Nairobi