Data Controller & Contact
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Niroskos Tours & Safaris
Registered office: Jabavu Lane, Nairobi, Kenya
Email: [email protected]
Phone: +254706269057
For EU/UK data subjects, this entity is the controller under GDPR/UK GDPR.
Information We Collect
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- Identity & Contact — name, email, phone/WhatsApp, country.
- Travel — passport/ID (when required), dates, preferences, dietary or accessibility notes.
- Transaction — booking details, invoices, payment status (we don’t store full card PANs).
- Crypto — wallet address, transaction hash, coin/network, timestamps.
- Technical — IP, device, browser, cookies, analytics events, fraud signals.
- Communications — emails, forms, chat/WhatsApp history relevant to your booking.
How We Use Data
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- Provide quotes, manage bookings, and deliver safari services.
- Process payments (cards, M‑Pesa, crypto) and prevent fraud.
- Personalize itineraries and communications.
- Comply with legal, tax, and regulatory obligations.
- Improve our website, analytics, and customer experience.
Legal Bases (GDPR/UK GDPR)
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- Contract — to provide quotes and fulfil bookings.
- Consent — for marketing communications and certain cookies.
- Legitimate Interests — service improvement, security, fraud prevention.
- Legal Obligation — tax, accounting, and regulatory compliance.
Payments (Cards, M‑Pesa, Crypto)
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Cards — processed via PCI‑DSS compliant providers (e.g., 3‑D Secure).
M‑Pesa — processed through secure operator channels (STK Push/Pay Bill).
Crypto — we store only what we need: wallet address, transaction hash, amount, and network.
For timing, fees, and refund rules (including USDT refunds or travel credits), see Payments & Refunds.
Data Retention
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Security
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Marketing Preferences
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Your Rights (GDPR/CCPA/UK GDPR)
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- Access, rectification, erasure, restriction, portability, and objection to processing.
- Withdraw consent where processing is based on consent.
- California: right to know/delete, right to correct, and right to opt‑out of sale/share.
To exercise rights, email [email protected].
Children’s Privacy
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Automated Decision‑Making / Profiling
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Changes to this Policy
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Questions about your privacy?
Our data protection team will be happy to help.